New In Shoes FAQs
How do I know what size to order?
We recommend checking our size guide at our size guide for measurements. Our shoes generally fit true to size, but if you're between sizes or ordering styles like platform boots or trainers, you may want to consider sizing up for extra comfort.
Can I return or exchange shoes if they don't fit?
Yes, we accept returns and exchanges on unworn shoes in their original condition with tags attached. Full details are available at our returns and exchanges page.
How should I care for faux suede boots?
Faux suede can be cleaned with a soft brush or damp cloth to remove surface dirt. Avoid soaking and allow to air dry naturally away from direct heat. Store in a cool, dry place to maintain the material.
What styles work for both day and evening wear?
Platform trainers and block heel ankle boots are versatile options that work across different occasions. Chunky sole boots pair well with jeans during the day and dresses for evening, while platform wedges suit casual and smarter settings.
Is delivery free?
We offer free UK delivery on orders over £40. For full delivery options and information, visit our delivery information page.
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