Returns & Exchanges

If you change your mind about a product or find the size is not quite right, you can return it to us. We are happy to accept returns received within 14 days of delivery for all items.

Returns for exchange or store credit are free of charge using our pre-paid returns service. Returns for a refund are paid for by the customer, or £3 will be deducted from your refund for use of the return label.

Return Conditions

All returned items must:

Be unwashed
Have all labels attached
Be unused and not worn
Have no make-up, fake tan or other marks

Grooming products, make-up products, pierced jewellery and swimwear cannot be returned for health and hygiene reasons.

Garment inspections are carried out on all returned items. If they do not meet the standards of our Returns Policy, they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense.

How To Return

Start your return online at ikrush.com/pages/returns-portal using your order number and delivery postcode. No account needed.
Pop your returns form (included in your parcel) inside the parcel
Securely package your return. We will email you an InPost QR code, so you do not need a printer.
Scan the QR code at any InPost Locker or InPost Shop, most open 24/7. Your parcel must be no bigger than 41cm x 38cm x 64cm and no heavier than 15kg so it fits the locker.
Please obtain proof of postage

You can also arrange your own return by sending your order to:
IKRUSH RETURNS, 86 Broad Street, Glasgow, G40 2BA

Once your item has been returned, please allow up to 14 working days for it to be received. Once received, we will notify you by email.

The Specifics

If you receive a damaged or faulty item and would like a refund, please state the fault on your returns note. We will examine the item and notify you of any refund via email.
We reserve the right not to refund if items are returned outside the terms of our Returns Policy.
Some products are non-returnable for hygiene reasons, including earrings, underwear and contact lenses.
UK customers are provided with a pre-paid returns label. If not provided, please contact us for one.
If our pre-paid returns label is used, we will deduct £3 from your refund.
Please obtain proof of postage; failure to do so may result in your refund being refused.
We are unable to offer a pre-paid returns service to overseas customers. International returns must be returned at your own cost.
The original delivery cost is non-refundable, except where the item was delivered damaged or incorrectly by us.
If your order is returned by the courier, we will deduct the cost of delivery back to us from your refund.
Clearance items are non-returnable and non-refundable. Items bought with our sitewide percentage discount are not clearance and can be returned as normal within 14 days.

Exchanges

Want a different size or colour, or something else instead? Start your return at ikrush.com/pages/returns-portal and choose to swap it. You can pick another size or colour of the same item, one of our suggested styles, or browse other items in your size.

Exchanges are free both ways. Your return label is free and your new item is posted free.
If your new item costs more, you pay the difference by card before your return label is sent. We hold your new item for 48 hours while you pay, and you never pay more than the item's price on our website that day.
If your new item costs less, we send you the difference as a gift card.
We post your new item as soon as your return arrives and passes our check.
Only one item per return can be swapped for something that costs more.
Exchanges are available for orders from ikrush.com and from our partners, including Debenhams, Boohoo and Roman Originals.
Prefer your money back? You can always choose a refund instead.

Need More Support?

If you have any questions regarding our return policy, please contact [email protected].