Flats FAQs
How do flats usually fit compared to heels?
Flats generally fit true to size, but because there's no heel to hold your foot in place, you might find you need a slightly snugger fit than in heeled shoes. If you're between sizes, consider sizing down, especially in styles like ballet flats or slip-on sandals.
Can I wear flats for evening occasions?
Yes, many styles in our flats collection work well for evening wear. Look for embellished sandals, sparkle details, studded finishes or patent materials. Ballet flats with bow details also dress up nicely for dinners, parties or dates.
How do I care for patent and embellished flats?
Wipe patent finishes with a soft, damp cloth to remove marks and keep them shiny. For embellished styles, avoid getting decorative details wet and store them in a dust bag or box to prevent snagging. Don't machine wash any flats with studs, sparkles or patent material.
What's your delivery and returns policy?
We offer free UK delivery on orders over £40. For full details on delivery times and options, visit our delivery information page. If your flats don't fit or aren't quite right, you can find our returns and exchanges policy at our returns and exchanges page.
Which flat styles offer the most support for all-day wear?
Wedge trainers and chunky sole flats tend to offer more support than traditional ballet flats or flat sandals. The thicker sole provides cushioning and reduces foot fatigue. Slip-on styles with covered toes also give more structure than open-toe sandals.
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